common values (such as a strong work ethic membership in a defined group (such as the manufacturing department, or a local church, or even a gender and shared personality traits (extroversion, for instance, or ambition). The Idea in Practice, hurley offers these guidelines for enhancing ten factors that inspire trust: Example: Sue, a new VP, managed Joe, a veteran employee, at a company undergoing a turnaround. Thats partly why companies with a strong unifying culture enjoy higher levels of trustparticularly if their cultural values include candor, integrity, and fair processthan companies without one. The first three factors concern the decision maker himself: the truster. He wasnt shy in sharing his positive feelings about the whole process with his former colleagues, who still reported to Sue.
In 1994 a group of minority employees filed a racial-discrimination suit against the oil giant, charging that black employees were being paid less than white employees for equal work. Delivering bad news badly only makes it worse. Trustees who say one thing but do another lack integrity. When both people are focused on communicating their own thoughts, who is there to listen?
It leads to poor customer service. Each form is unique, with its own set of problems and possible solutions. Bijur started by hiring outside counsel to investigate the matter; bringing in a neutral third party alleviated any suspicions that conflict of interest would taint the investigation. A 2014 survey from m found the top three reasons why people do not like their jobs accounting for 62 percent of responses were communication related. Trust Issues, lack or loss of trust is one of the most harmful contagions to a couples long-term success. The trust model helped Sue identify what she could do to change the situation and create a climate of trust afterward. On the flip side, a lack of similarities and shared values explains why, in many organizations, the workaholic manager is suspicious of his family-oriented employee, or the entrepreneurial field sales group and the control-oriented headquarters never get along: Its more difficult to trust people who. Weve all known a manager whom employees dont trust because they dont believe he will fight for them. When I teach executive seminars on trust, I ask participants to describe how a working environment feels when it is characterized by low levels of trust. Productivity requires a clear roadmap a strong sense of what to do and by when, not to mention how and why. The longer two people shared their lives together, the more likely complex factors are involved.